Questions? We Have Answers

Pick your items, add them to the cart and continue to checkout. You can review the full order, including shipping, before you confirm payment.

Shipping is calculated at checkout from your delivery address, the courier service you choose and the weight of your order. Every option and its cost is shown before you pay.

We deliver across Indonesia through our courier partners. The services available for your area are listed at checkout once you enter your address.

Yes. Once your order is handed to the courier, the tracking details appear on your order page so you can follow the delivery.

Unused items in their original condition and packaging can be returned within the return window stated on your order. Get in touch and we will explain the steps for your case.

Send us your order number and the reason for the return or exchange. Our team will confirm whether it qualifies and arrange the next steps with you.

After the returned item reaches us and passes inspection, the refund is issued to your original payment method. Timing depends on your bank or payment provider.

Bank transfer, virtual account, e-wallet and card payments are supported. The methods shown at checkout depend on your order and are always displayed before you confirm.

Yes. Payment is handled inside Pesanle's integrated checkout, so you pay on our store and receive an order confirmation as soon as payment succeeded.

Contact us as soon as possible with your order number. If the order has not yet been handed to the courier, we will help you adjust or cancel it.